Privacy Policy
Bliss Timer LLC ("Bliss", "we", "us") makes the Bliss meditation app for iOS and Android and runs the website blisstimer.com (together, the "Service"). This policy explains what information we collect when you use the Service, why we collect it, who we share it with, and the choices you have. If you have a question about it, write to [email protected].
What we collect
Account information. To use the app you create an account with your email address and password, with Sign in with Apple, with Google Sign-In (on Android), or with Facebook Login. We store your email address, your name if you provide one, and an account identifier. If you use Sign in with Apple you may choose to hide your email, in which case we receive Apple's relay address instead. If you use Google Sign-In we receive your name and email address from Google. If you use Facebook Login we receive your public profile and email address from Meta; we do not post to Facebook or read anything else. Accounts are stored with Firebase Authentication, a Google service.
Your practice. The app records the meditations, sleep sessions and other practices you complete, with their date, length and type, so it can show your history, streaks and daily goal. Your progress through a program and your favourites are also saved. This data is stored under your account so it follows you between devices.
BLISS AI. When you ask BLISS AI a question, the question, the answer, any follow-up in the same conversation, and your "helpful" or "not helpful" rating are sent to our server, which runs on Amazon Web Services in the United States. Answers are produced by AI models hosted on Amazon Bedrock, including models from Anthropic. Amazon Bedrock does not use your questions to train models and does not share them with model providers. We keep conversation turns for up to 180 days so you can continue a conversation, after which they are deleted automatically. We also keep a count of the questions you ask each day and month to apply the limits for free and BLISS+ accounts.
Purchases. BLISS+ is sold as a subscription through the Apple App Store or Google Play. Apple or Google handles payment; we never see your card details. RevenueCat, our subscription service, receives the purchase receipt and your account identifier so the app can tell whether your subscription is active on all your devices.
Apple Health. On iOS you can let Bliss save your mindful minutes to Apple Health. If you allow it, the app writes a mindful session to Health after each meditation. We do not read any data from Health, and Health data is never sent to our servers, shared with anyone or used for advertising.
Usage and crash data. We use Amplitude and Firebase Analytics to understand how the app is used, for example which screens are opened and which meditations are started, and Firebase Crashlytics to receive crash reports. These services receive your account identifier, a device identifier, your device model, operating system version, app version, language, country, and in the case of a crash the technical state of the app at that moment. We use this to fix problems and improve the app, not to advertise to you.
Media. Videos, music and images in the app and on the website are delivered from our storage on Cloudflare. Like any web host, Cloudflare sees your IP address and device details when it sends them.
Reminders. Meditation reminders are local notifications scheduled on your device. We do not send push notifications and do not store your notification settings on our servers.
Website. blisstimer.com does not use analytics or advertising cookies. Its fonts are loaded from Google Fonts, so Google sees your IP address and browser details when you visit. If you email us, we use your address only to reply.
Teacher introductions. If you ask us to connect you with a meditation teacher, we share your name, email address and the city or region you give us with a teacher near you, so they can contact you. We do this only when you ask. Teachers are independent of Bliss.
How we use it
- To run the app: sign you in, keep your history and progress, and answer your BLISS AI questions.
- To manage your subscription and the free-question limits.
- To understand how the app is used and to find and fix crashes and bugs.
- To answer you when you contact support.
- To send you service emails such as email verification and password reset. We do not send marketing email.
We do not sell your personal information, and we do not show advertising.
Who we share it with
We share information only with the services that help us run Bliss, and only what each one needs:
- Google Firebase: authentication, your practice data, analytics and crash reports.
- Amazon Web Services: the BLISS AI server, its storage and the AI models on Amazon Bedrock.
- Amplitude: usage analytics.
- RevenueCat: subscription status.
- Apple and Google: app distribution, payments and, if you choose them, Sign in with Apple, Google Sign-In and Google Play services. Google also serves the website's fonts.
- Cloudflare: delivering videos, music and images.
- Meta: only if you sign in with Facebook.
- Meditation teachers: only if you ask us to connect you with one, as described above.
We may also disclose information if the law requires it, to protect the rights or safety of our users, or as part of a sale or merger of the business, in which case this policy continues to apply.
Where it is stored
Our servers are in the United States. If you use Bliss from elsewhere, your information is transferred to and processed in the United States.
How long we keep it
We keep your account and practice data for as long as you have an account. BLISS AI conversation turns are deleted automatically after 180 days, whether or not you still have an account. Analytics and crash data are kept according to the retention settings of the services above. When you delete your account in the app, your account and practice data are deleted straight away; if you ask us by email, we do it within 30 days, except for records we must keep by law.
Deleting your account
You can delete your account in the app: on iPhone, go to Profile and tap Delete account; on Android, go to Settings and tap Delete account. This deletes your account and your practice history straight away. You can also email [email protected] from the address you signed up with and we will do it for you. Deletion is permanent, and it does not cancel a subscription: cancel that in your App Store or Google Play settings.
Your choices and rights
- You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it.
- You can turn off Apple Health access and reminders at any time in your device settings.
- You can stop using BLISS AI; its terms are shown before the first question and in the app.
- If you are in the European Economic Area, the United Kingdom or Switzerland, you also have the right to object to or restrict our processing, to data portability, and to complain to your data protection authority. We process your data to provide the Service you asked for and, for analytics, on the basis of our legitimate interest in improving it.
- If you are a California resident, you have the rights to know, delete and correct described above and the right not to be discriminated against for using them. We do not sell or share personal information as those terms are defined in California law.
To use any of these rights, email [email protected]. We may need to verify that the request comes from the account holder.
Security
Data travels between the app and our services over encrypted connections, and the services we use store it encrypted. No system is completely secure, so please use a strong password and keep it to yourself.
Children
Bliss is not directed at children under 13 and we do not knowingly collect personal information from them. If you believe a child under 13 has created an account, email us and we will delete it.
Changes
If we change this policy we will post the new version here with a new effective date, and for significant changes we will tell you in the app. Continuing to use Bliss after a change means you accept the updated policy.
Contact
Bliss Timer LLC
[email protected]